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TERMS AND CONDITIONS

Virtual Office Service Terms and Policies

1. Licensing and Legal Framework

VOffice Virtual Office Pte Ltd (“VOffice” or “the Company”) operates as a licensed corporate service provider under Singapore law. We are regulated by the Accounting and Corporate Regulatory Authority (“ACRA”) pursuant to the Corporate Service Providers Act 2024 (“the Act”).

This Act, effective from 9 June 2025, mandates that any entity offering services such as company incorporation, acting as corporate secretaries or directors, or providing registered addresses must be formally registered with ACRA. These regulations strengthen compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. Adherence to the Act is compulsory for all clients and service providers.

2. Client Verification (KYC)

All clients subscribing to our virtual office offerings must complete our Know-Your-Client (KYC) process within 60 days of starting services. Required documentation may include, but is not limited to:

  • Identification documents of directors, shareholders, or authorized representatives

  • ACRA business profile or equivalent proof of business registration

  • Proof of residential or business address

  • Any additional documents reasonably requested to ensure regulatory compliance

Failure to submit these documents on time will result in termination of services without refund.

Additional KYC Fees: Our standard KYC checks cover up to five (5) directors, shareholders, or beneficial owners. For each additional individual beyond this limit, a fee of S$10 per person applies. All extra fees must be settled before KYC completion.

3. Restrictions on Usage

The following categories of businesses or uses are not allowed with our virtual office:

  • Entities operating as travel agencies, tour operators, reservation services, or financial institutions requiring a physical office under law

  • Companies not incorporated in Singapore

  • Use of the virtual address for personal correspondence

  • Using the address as a functional office, residential address, or for government registrations (e.g., Ministry of Manpower work passes or housing purposes)

4. Usage of Registered Address

Clients with businesses registered with ACRA may list our address at:

22 Sin Ming Lane #06-76, Midview City, Singapore 573969

This address may appear on official documents, business cards, letterheads, and invoices.

Mail Restrictions: Personal correspondence, such as bank statements or utility bills, may be rejected. In such cases, we reserve the right to terminate services immediately without refund.

Each virtual office package is tied to one business only. Transferring the package to another company is prohibited.

5. Handling Mail and Parcels

Our mail service includes receipt of letters and official documents only. Parcel handling is not standard; any acceptance is at our discretion.

  • Parcels must be collected within 2 working days of notification.

  • Uncollected parcels may be disposed of if collection is delayed or if the client cannot be reached.

  • Future acceptance of parcels may be denied for clients who fail to collect them promptly.

We reserve the right to open mail if necessary, particularly when the recipient cannot be identified. Any mail left unclaimed for 30 days may be returned or destroyed.

VOffice is not liable for loss or delay of misaddressed mail or parcels.

6. Client Behavior and Office Conduct

Any client, or person acting on their behalf, causing disruption, harassment, safety risks, reputational issues, or operational interference may be subject to:

  • Denial of access to the office

  • Immediate cessation requests

  • Termination of services without refund

This applies to visitors, representatives, employees, or partners of the client.

7. Client Commitments

By subscribing to VOffice Virtual Office Pte Ltd virtual office services, clients affirm that they:

  1. Agree to comply with these Terms and Conditions
  2. Will indemnify and hold VOffice harmless against any losses or liabilities arising from service use
  3. Confirm that their Singapore business activities are lawful
  4. Guarantee that all information provided during KYC and onboarding is complete and accurate
  5. Accept that VOffice may terminate services for any breach of these terms
  6. Acknowledge that VOffice may modify these terms at any time without prior notice

8. Communication Policy

VOffice may send emails regarding:

  • Updates on Singapore laws and regulations

  • Service-related announcements

  • Promotions, offers, or third-party deals for clients

Clients may unsubscribe at any time to opt out of marketing communications.